Job Title: AA AssociateJob Location: CEBU
Experience: 6 months -5 yrs
Job Description:
SKILLS REQUIRED:
- Working knowledge of PCs e.g. MS Office
- Reasonable keyboard skills
- Generic understanding of customer service
- Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
- Excellent spoken English and reasonably good written communication skills.
- No Regional Accent, Neutral Accent
- Ability to verbalize thoughts
- Correct construction of sentences
- Grammatically correct English
- Good grasping power
- Excellent listening skills
- Should have patience and not be overawed by difficult situations
- Team player
- Reasonable analytical skills
- Understanding of job profile applied for
- Situation handling skills
- Leadership skills (not a critical parameter but would be an add-on)
CANDIDATE SPECIFICATIONS:
- Graduate of a 4 year course
- fresh graduate with or without call center experience
- may have other experiences in other industries
- Undergraduate (must complete 2 years in college with no back subjects)
- must have minimum of 6 months Call center experience