992-Operational Excellence

992-Operational Excellence

eTeam Workforce Pte Ltd
8-11 years
Not Specified

Job Description

Job Description

Bachelor's Degree in any field
Minimum of 8 years overall experience
Between 4 to 6 years experience in Operational Excellence/Process Improvement work
At least in Six Sigma Green Belt (GB) certified with good knowledge in Lean practices
Broad financial knowledge for budgeting, profit plan obtainment etc.
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Strong communication and presentation skills
Strong ability to influence
Ability to think and drive strategic initiatives across a large span of operations
Experience in running large operations is preferred

Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
Assist organization in the creation, monitoring, measurement and analysis of standardized processes
Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
Communicate to key management stakeholders on salient quality issues and business opportunities
May lead or manage more junior staff on operational/delivery excellenc

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