936-Training and Development

936-Training and Development

eTeam Workforce Pte Ltd
3-6 years
Not Specified

Job Description



Job Description

Location: Cebu
CL10

. Graduate of any Bachelor's degree course.
. At least 3 years in training or teaching environment preferably in a call center or BPO setting
. Must have an experience in virtual training
. Must have an experience in writing refresher content and must knowledgeable in TNA
. Must have experience in coaching

. Create communications activities to improve agent effectiveness and agent processes to increase customer satisfaction
. Create focused communications to reinforce existing processes or introduce new ones, and to explain changes
. Help manage the tools used for agent communications

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