2021/2022 Year-end Recruitment Program

2021/2022 Year-end Recruitment Program

University of Santo Tomas
Not Specified
Not Specified

Job Description

Overview of the role
  • Provide email support for technical advisory and remote technical support services.
  • Processes and resolves concerns and complaints of customers on technical aspects of the product Ensures to meet goals set for all metrics as required by the Client
  • Check the designated queue in Autotask to see if a ticket has been assigned to you.
  • Update ticket as soon as you work on it.
  • Check pending tickets and make sure that it is completed within the specified SLA.
  • Make sure all troubleshooting steps are done and documented in Autotask for complete resolution

How this role contributes to the overall success of the organisation
  • This is the company's main mode of operation, it helps the company to extend its operation to other clients.

Training and development provided
  • Customer Service Training
  • Time management seminars
  • Conflict resolution seminars

The type of candidate you're looking for
  • Managed Service Technician/Tech Support
  • Freight Operator

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