1865-Program and Project Management Sr Analyst

1865-Program and Project Management Sr Analyst

eTeam Workforce Pte Ltd
3-6 years
Not Specified

Job Description



Job Description

CL101865-Program and Project Management Sr Analyst
Program and ProjectMgmtSr Analyst
Location: Gateway Tower 2
Shift: 10PM 7PM
Overall Purpose:
Change Management Coordinator
This person will be responsible in ensuring change request tickets are reviewed, developed and implemented on time with appropriate level of quality.He/Shewill focus on changes to business processes, systems and technology, job responsibilities and team structures.
Responsibilities:

  • Implement CM strategy which at a minimum includes prioritization, development, communications, training and organizational readiness assessment

  • Understand the significance of the changes within the functional areas to provide information and recommendations regarding expected organization impacts

  • Conduct ongoing reviews to facilitate alignment

  • Facilitate calls involving key stakeholders to discuss, review and agree on all changes that will be implemented

  • Responsible for fostering internal relationships within Client and client teams

  • Coordinate approved change requests to QA team, Documentation Coordinator, and Training team to assess impact on quality audit forms, process documents and training materials

  • Drive implementations of simple changes or those considered as low hanging fruit and facilitate project management when required

  • Manage and promote realistic expectations of the organization with regard to new systems and processes

  • Communicate all implemented changes on a regular and timely fashion

  • Use data management analytics or reporting to compile and track progress of each change request tickets

  • Provide ROI for implemented change requests (i.e.value creation, headcount savings, increased capacity increased working capital etc.)

  • Measure effectiveness of change management plans and make adjustments where necessary

  • Perform other related duties as assigned by GPO, GP Lead and/or Continuous Improvement Manager

Basic Qualification:

  • Bachelor's degree or applicable work experience

  • Minimum 3 years supervisory experience or Quality Assurance (nice to have) /Project Management/Process Improvement role in BPO or Shared Services or any related industry/field focusing on continuous improvement

  • Intermediate level MS Office skills (Excel, Word, PowerPoint and Visio)

  • SharePoint experience

  • Technical writing skills is an advantage

Professional Skill Requirements:

  • Excellent facilitation and verbal/written interpersonal communication skills

  • Strong leadership skills ability to influence others indirectly (i.e.without direct line supervision)

  • Highly energetic and enthusiastic in resolving process deficiencies and driving continuous improvement

  • Comfortable in a team environment, with strong group dynamics awareness and collaboration skills, combined with the ability and willingness to communicate with a wide variety of individuals that are geographically dispersed and has differing functional accountabilities

  • Well-developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments and drive results

  • Ability to make quick and smart decisions under pressure

  • Ability to adapt well to change and successfully set and adjust priorities as needed

  • Ability to multitask and successfully operate in a fast paced, team environment

  • Ability/desire to share best practices/key learning

Other responsibilities include coordination and collaboration with Global Process Owner/s, Technology team, Quality Assurance team, Documentation Coordinator, Training team, various teams working on Automation, and a larger Operations delivery team.

Job Details

Employment Types:

Industry:

Function:

IT

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