eTeam Workforce Pte Ltd
2-5 years
Not Specified

Job Description

Job Description


Skill Requirement:
. Graduate of bachelor's degree
. Undergraduates with relevant work experience are welcome to apply
. At least 2 years experience in quality assurance, audit, or escalations in a BPO Industry
. Must have at least 2 years experience in the BPO Industry
. Supervisory experience handling QA is preferred
. Training experience in TNA is an advantage
. Experience in using data analytics systems and applications is a plus
. Strong analytical, organizational and leadership skills
. Proficient in Microsoft office applications

. Develop and maintain quality audit processes
. Review, confirm and report compliance with procedure requirements
. Ensure standards are met by creating analyses, scorecards, and by sharing the audit results on a defined frequency
. Creates error trend analysis, scorecards and propose immediate action plans to operations
. Leads and performs quality inspection, documents findings by following required audit processes and procedures, provides trend analysis, and participates in audit calibration processes where required
. Responsible for confirming, managing and improving compliance with International Standard Organization (ISO) and/or quality certifications using Client methodology.
. Acts as point of contact for updates on policies and procedures
. Retain skills in functional area of expertise through frequent 'on the role experiences and ongoing education, training and certification
. Takes the lead in R&C audits and other third-party audits as necessary

Job Details

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