1551-Bilingual Portugese Analyst

1551-Bilingual Portugese Analyst

eTeam Workforce Pte Ltd
3-6 years
Not Specified

Job Description



Job Description

CL 11

. Bachelor's degree in Economics or similar field
. Proficient in Portuguese Language
. Knowledge of Microsoft Office package
. Previous experience of working in SAP and related Order to Cash modules is considered an advantage
. 3 years working experience
. Previous experience in Credit & Collections or other Order to Cash sub process is preferred

. Monitor and review the assigned portfolio to ascertain the status of accounts and actions required
. Perform credit analysis, monitor and analyze customer credit information, risk profile, account balances and payment history
. Review orders on hold and release after approval receipt
. Contact customers via email or phone to collect the outstanding receivables or amounts for orders on hold and attempt to close the actions with a promise of payment
. Follow up on the broken promises to pay
. Prepare and dispatch dunning letters and account statements as per the defined collections strategy
. Maintain accurate records of all collections actions in the systems
. Receive disputes and deductions, review completeness of information / documents and follow up with customers in case of missing or need for additional details
. Record accurate details of disputes and deductions in the system, research validity following defined procedures and route to the relevant departments for final resolution or approval
. Review customer accounts, investigate credit items and submit for clearing, match off, in line with the defined procedures
. Support the resolution of queries and issues following RACI: missing invoice copies, short payments etc
. Interact with Client teams and Client teams to speed up the resolution of pending items (cash application, orders

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