Job Description
Requirement:
Relevant Order to Cash / F&A experience is required
Has working knowledge of an accounting ERP (i.e. Oracle, SAP, etc.) and MS Excel
BPO experience an advantage but not required
Candidates for collections must have prior voice collections experience, ideally business-to-business
Experience in any of below skills is preferred but not required
o Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)
Leadership experience is required
Able to communicate well in English for verbal and written forms
Analytical and fact-based decision-maker
Ability to quickly identify issues and risks and provide recommendations
Experience in team interactions and facilitation
Detailed-oriented
Graduates of accounting or a four-year business course
Responsibilities:
Execute processes related to Order to Cash with a focus on efficiency, first-time quality and overall continuous process improvement.
Provide team support, resolution of complex issues, definition of standards and approaches, planning, and internal/external client relationship management
Manages and execute Order to Cash processes
Contribute as a subject matter expert to implement best practices for tools and processes
Support to maintain and improve service performance metrics reports, as required
Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions
Provide quality, cost effective service while looking at ways to contribute to process improvement
Collate and extract data, produce schedules, status summary, reports etc.
May provide ad-hoc analyses and summaries of information as requested
Coordinate training and team development activities if applicable