Located in Fort Bonifacio, Manila, Philippines, World Hub Services supplies exceptional 24/7 customer service, sales, marketing and product support to our ecommerce clients. Always striving to exceed customer expectations and offering an energetic office environment, World Hub Services is proud to be a fast-growing company that encourages employee development in a friendly office atmosphere. By integrating all service teams through open collaboration, providing ongoing professional training and rewarding hard work World Hub Services offers a modern and refreshing change from the boring cubicle.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases