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Workforce Supervisor

Keywords / Skills : Workforce Management, Queue Management, Real Time System

5 - 10 years
Posted: 2019-04-01

Job Description
• Supervise, plan and manage functions concerned to call center environment
• Carry out supervision, coaching, training, disciplining and reviewing Workforce leads and analysts

• Acting as an information source and answering questions relative to call center operations, assigning tasks, following up and giving instructions as needed

• Ensure that team members acquire the appropriate support and training to apply the best skills and knowledge on the job

• Carry out performance measurement, monitoring and evaluation of all Workforce leads and analysts to improve the efficiency

About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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