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Workforce Scheduler and Planner - Open for HS Grads - Taguig Up to 39K ghssbc

Keywords / Skills : Workforce Scheduler and Planner, Call Center

1 - 3 years
Posted: 2018-10-26

Job Description
Qualifications:

• At least high school graduate

• At least 6 months’ worth of experience as a BPO Workforce Scheduler or Planner is required

• Well-versed in creating and translating raw data into useful/informative reports

• With high level of expertise in using MS Office (especially MS Excel and PowerPoint)

• Applicants must be willing to work in Taguig.

• Flexible and willing to work in shifting schedules

• Can start ASAP

Roles and Responsibilities:

• Managing the day to day forecasting and scheduling for specified accounts

• Ensure goals are met through forecast modeling, collaborative planning, and effective communication.

• Oversee and maintain the workforce management platform utilized for forecasting and scheduling

• Establishes a statistical baseline forecast for all departments

• Provides clear communication of the forecasted workload, changes, assumptions, inputs, and etc. to the Senior Leadership team

• Formulate recommendations based upon analysis, data, and input from users and departmental management

• Appropriately forecast and account for growth due to seasonal variations and special events

• Gathers data to understand the key drivers of volume (lead and marketing forecast, outbound call volume) and incorporate into forecasting and planning

• Identifies and researches service level risks for problem resolution and management notification

• Leads in the effort of building staffing strategies that support multi-site, multi-skilled student contact centers

• Assist with training of staff on Workforce management policies and procedures

• Responsible for updating statistical info into WFM modeling software

• Maintain reports on workforce

• Works closely with WFM Manager in developing modeling scenarios for all department supported

• Maintains a close working relationship with all departmental leadership team in developing staffing strategies

• Responsible with assisting the WFM Manager in training and supporting new WFM team members

About Company

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients' HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.

Our Vision and Mission

At the core of the HEAD​START​ way is our vision to be the number one job provider in the Philippines and in Asia.

In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.
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