Send me more jobs like this

Workforce Assistant Manager

Keywords / Skills : Workforce Management, Capacity Planning

5 - 9 years
Posted: 2019-07-11

Nationality
Philippines
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service - Workforce
Education
Bachelors
Degree
Posted On
11th Jul 2019
Job Description
  • Responsible of managing the designated workforce team composed of Workforce specialists, MIS/Real Time Analysts.
  • Spearheads standardization, alignment and automation of workforce processes together with other workforce leads.
  • Responsible in governance of workforce metrics across engagements handled.
  • In charge of capacity planning, forecasting, scheduling, real time management and reporting and provides analytics and feedback to necessary stake holders of workforce strategies to meet SLAs and requirements.
  • Lead in creating, initiating and updating workforce processes.
  • Coaches, develops and handles progression of designated workforce specialists, MIS and RTAs.
  • 6-7 Years of relevant experience
  • Open to Shifting Schedule/ Weekends / Holidays
  • Good Comms
  • Willing to work in BGC


About Company

iSearch Global
Similar Jobs
View All Similar Jobs


Walkin for you