Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
  • Occupations:
    Business Analyst
  • Industries
    IT/Computers - Software
Workflow Designer (Business Analyst)
The position will entail the following duties:
  • Work as a team going through new feedback from end users on a daily basis to identify trends and emerging issues
  • Organize, prioritize and action feedback items as part of biweekly fix and enhancement scope
  • Assisting with special projects within the InSight scope and roadmap
  • Attending regular team meetings within team and with stakeholders of the tool
  • Assisting in testing new release content, both fixes and enhancements in pre-production environments
Skillsets and Assets
  • Atleast 3 years of experience on workflow designing and business analysis
  • Experience in process mapping and process definition in Visio an asset
  • Skills in coding xTend and Java are an asset
  • Proficient in Microsoft Excel, Office and PowerPoint
  • Strong attention to detail and ability to prioritise without much supervision
  • A team player in a fun but challenging environment

Apply today – all you’ll need is a smart phone, we’ll provide the rest!

About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.