Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and managed services. With 68,000 professionals in 40 countries. CGI has an industry-leading track record of delivering 95% of its projects on-time and on-budget, aligning our teams with client's business strategies to achieve top to bottom line results.
CGI first established its Philippines delivery center in 2007, which has grown to more than 1,000 employees in Taguig and Quezon City. Our Philippines operations provided blended delivery capabilities for Business Process Services (BPS) and IT services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases