Great communication skills - fluent and confident with the English language.
A good understanding of programming fundamentals and algorithms.
Experience with Unix based systems (Linux, Mac, etc...).
Experience with a git workflow (Github, Gitlab, Bitbucket, etc
Comfortable to work with terminal based interfaces for extensive periods of time
Solid understanding of one frontend framework (Vue.js, AngularJS, Angular, React, etc...)
Database programming experience (SQL e.g. Postgres, NoSQL e.g. Mongo)
Front end, back end and/or full stack development experience
Why you will love us:
This role is based in our Manila office and although this role sits within the New Products team (a team of 3 engineers) you will also be part of the local Manila team (2 other account managers) and the bigger Sydney based team.
KMC Solutions provides cost-effective and comprehensive outsourcing and offshoring solutions to foreign companies of all scales. As a one-stop shop for individuals and companies starting a business in the Philippines, KMC Solutions, together with sister companies, KMC Savills and Kittelson & Carpo, provides a fully integrated service delivery model that covers all client requirements. This delivery model allows KMC Solutions to assist clients throughout the entire outsourcing and offshoring process: from the project's initial requirements (business registration, PEZA-accreditation, etc.) up to the implementation (serviced offices, employee recruitment, human resources and payroll management). We are also capable of fulfilling client requirements that go beyond the scope of establishing and doing business in the Philippines such as finding housing within the major CBDs, processing visa requirements, and providing valuable investment advice in Philippine real estate markets.
KMC offer "Provision of IT-enabled flexible workspace facilities for offshore and local clients, including staff-leasing, HR & payroll services."
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases