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Wave 1 Customer Success Representative

Keywords / Skills : Manager CSR, Customer Services, Manager Service Delivery, Customer support, Customercare

1 - 6 years
Posted: 2019-12-11

Job Description
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO. 

As a CSM, you will need to: 

• Understand customer use cases and work processes to provide the best guidance on how to optimize the business' usage and unlock the most value 
• Proactively reach out to customers to help them use the business' in the most efficient way and share best practices via email and phone calls 
• Process and analyze specific customer use cases and formulating common use cases 

A strong candidate for this role looks like this: 

• 1+ years of work experience in a customer facing role 
• Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way 
• Strong creative skills and passion for development of new educational materials 
• Keen business sense to discover and understand customer business objectives and pain points to ultimately measure business' financial impact 
• Passionate about teaching/instilling knowledge in others 
• Willing to dive into technical details of a product to understand it thoroughly 
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience 
• Excellent organization, note-taking, project management, and time management skills 

Possess qualities that make a good Candidate: 

• Energetic, critical thinker, generally curious, problem solver 
• Passionate about learning and improving every day, motivated to excel 
• Open to feedback, coachable 
• Strong team player 
• Self-starter with strong ownership skills, willing to go above and beyond the job description 
• Creative and innovative 
• High degree of Ownership 

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers: 
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm. 

For faster processing, text: WRM(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex: I'm available at 9am) send to 09065605043 


Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price. 


About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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