[URGENT] Reports Analyst

1 - 3 years
Metro Manila / NCR

Job Description

    • Responsible for understanding, preparing, processing and analysing data into reports and dashboards to make the data valuable and useful for operational and/or decision making purposes.
    • Prepare and maintain statistical reports
    • Independently plan, prepare Management reports
    • Support the operations team in translating numerical figures into understandable data that will be used in operations and CSI activities
    • Design and develop a reporting models to support metrics and KPIs
    • To carry out any other duties which may be reasonably expected of you by your immediate manager or a senior director.
    • To abide by all Press policies and procedures, as detailed in your contract of employment and the Staff Handbook, e.g. Health and Safety, e-mail and Internet use and standards of behaviour.


    • Candidate must possess at least a Bachelor/College Degree or equivalent working experience.
    • Solid organizational skills including attention to detail and multi-tasking skills
    • Experience in analysing data and in data visualization techniques and tools
    • Working experience on ITSM tools (Remedy, ServiceNow, Marval, etc.)
    • Advanced skill in Microsoft Excel, Power Point, MS Access or Power BI
    • Excellent written and verbal communication skills
    • Excellent documentation skills
    • Knowledge of ITIL is a plus.
    • Aptitude to learn new tools and methodology.
    • The ability to balance a heavy workload and conflicting priorities.
    • Being service-focused and pragmatic.
    • Understanding and meeting the changing needs and business outcomes of customers through the use of tools, technologies and processes.
    • Ability to weigh global business needs against change requirements. 


We are deeply rooted in the brand identity of Cambridge University Press UK, the oldest publishing house in the world and the oldest university press. It is also the publishing business of the University of Cambridge, one of the world’s leading universities and research institutions.

The Manila office was set up in 2003 when the Press decided to partly maintain its IT systems offshore. It was an attempt to provide a direction towards a new way of developing, implementing, and achieving software processes at a reasonable cost without compromising the brand’s character.

In 2012, the Manila office began to function as Regional Operating Headquarters (ROHQ). Through its new business identity the Manila office may now generate income by performing qualified services for the Press’s affiliates, subsidiaries, or branches globally.

And in 2014, Cambridge English Language Assessment (CELA) became one of our partners. It is the world’s largest provider of English language curriculums and qualifications for young learners and adults. It is also one of the international examination boards managed by Cambridge Assessment.

Today, the Manila office has grown to 400 plus personnel with expertise in the fields of Information Technology, Digital Publishing, and Customer Services. For thirteen years the Manila office has remarkably made exceptional service and technological contribution to the fulfilment of the Press’s goals and objectives. Currently, the organisation is making initiatives to developing new technological solutions and service innovations to meet the growing needs of our partners within the Cambridge community. Cambridge University Press and Cambridge Assessment are continually making investments to achieve their desired products and services that would enable current and future customers develop better online experience.


IT/Computers - Software

Functional Area



Other Information Technology

Employment Type

Full Time, Employee


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