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Unified Communications Manager

Keywords / Skills : Unified Communications, Voice engineer, Asterisk, PBX, Genesys

5 - 13 years
Posted: 2019-08-27

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Other Information Technology
Education
Bachelors
Degree
Diploma
ITC
NTC
Vocational
Posted On
27th Aug 2019
Job Description
Duties and Responsibilities
  • Manage Unified Communications Engineering team
  • Manage Unified Communications Administration team
  • Ensure all Unified Communications services and available, operating as expected
  • Represent current offering technically with in the business
  • An escalation point for UNIFIED COMMUNICATIONS issues
  • Drive the direction of UNIFIED COMMUNICATIONS within the company and ensure tight integration between systems
  • Devolve staff, documentation, process, procedures to meet business needs
  • Ensure standard Global architectures are adhered to and developed with other teams as required
  • Ensure technical resources are available to support the business 24x7

Qualifications
  • Bachelor’s degree in Information Technology / Engineering / Computer Science or equivalent working experience
  • Proficient in most areas mentioned in this Position Description
  • Effective interpersonal skills as the position requires the individual to frequently interact with teammates, managers and staff from other departments
  • Minimum 5 years working experience with contact center technologies (telephony, voice, Omni-channel, etc…)
  • Minimum of 5 years’ experience in a similar field leading a team of engineers
  • Strong analytic and problem-solving skills
  • Excellent oral and written communication and project management skills
  • Ability to work with minimal supervision in a fast paced, dynamic environment


About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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