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TSR | Day Shift + Weekends off

Keywords / Skills : TSR, Technical support representative, Technical support executive, Technical support

1 - 6 years
Posted: 2019-11-09

Job Description
We’re an award-winning global outsourcer providing a suite of contact center and back office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Technical Support, you’ll continue to drive success for our accounts. 

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO. 

A SNAPSHOT OF YOUR ROLE 

Your role includes, but not limited to the following: 

• Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution and answer customer inquiries and transfer calls to the appropriate department as necessary 
• Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution 
• Answer customer inquiries and transfer calls to the appropriate department as necessary 
• Ensure customer satisfaction by providing exceptional customer service 
• Create, maintain and update customer records with complete and accurate information 
• Contribute to the development and maintenance of standards, policies and procedures regarding customer service 
• Perform other related duties as assigned by management 

A BIT ABOUT YOU 

• Technically competent in the area of expertise, e.g., VOIP, Networking, etc. 
• Strong customer service skills 
• Good organizational skills and the ability to multitask and prioritize 
• Ability to manage sensitive and critical customer and client information 
• Excellent verbal and written communication skills 
• Problem solving and decision making skills 
• Experience in web based applications, Windows and MS Office applications (Word, Excel) 
• One or more years of experience in customer service in a high volume, fast paced environment preferred 

WHAT WE VALUE 

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: 

 One Team: We share common goals and trust each other and collaborate to deliver 
 Our People Are the Difference: Building environments where people can thrive 
 Disruptive Thinking Everyday: We see and create opportunities, move fast and set our own course. 
 Crazy about Our Customers: Let our customers know, through great service, products and experience 

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers: 
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm. 

For faster processing, text: EWTSR(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex: I'm available at 9am) send to 09065605043 

Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price. 


About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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