We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Technical Support Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
A SNAPSHOT OF YOUR ROLE
Vocus is a fast growing Australian company with group of brands that services over 50,000 Australian customers with their residential and business telecommunication products and utility services. The company includes brands like Dodo, iPrimus and Commander.
As a Technical Support Representative, you will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
A BIT ABOUT YOU
Good English verbal and written communication skills
Telco background is a plus
Strong sense of ownership
Highly motivated and Career Driven
Willing to work in Shaw
Day time shift
Additional allowances upon regularization
FREE Medical Insurance for Dependents
Be Part of a Very Stable Telco Account running on its 10th year and still expanding!
Apply at our Shaw recruitment center:
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
We are open from Monday to Friday, 8am – 4pm.
For faster processing, text: SHAWTS (space) FULL NAME (space) YES or NO (for BPO experience) send to 09675229533 or 09108140636
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases