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Training Manager with Exp_Cebu (BPO) ghssbc

Keywords / Skills : Training Manager

7 - 12 years
Posted: 2018-09-21

Customer Service/Call Centre/BPO
Other Customer Service
Posted On
21st Sep 2018
Job Description
About the Position:

The successful candidate is responsible for managing a team of trainers as well as other management responsibilities. He/She will handle processes related to training requirements as well as communication training. One of the main responsibilities of the position is to identify training needs and work out training calendar for all staff for the site, in sync with functional heads of business units. To be effective in this position, the candidate is expected to demonstrate a high level of critical thinking; make sound and timely decisions keeping in mind business needs.

Basic Qualifications:

• College Graduate

• With at least 7 years of working experience in the related field

• Willing to work in Cebu


• Excellent communication and presentation skills,

• Possess strong interpersonal skills including group facilitation skills

• Should be able to effectively interface with cross-functional teams to meet business objectives Knowledge and experience in training needs analysis

• Experience in developing and facilitating training programs

• Technical training/development teaching experience

• Ability to work in a fast-paced environment.

• Must be team-oriented, possess excellent organizational and written skills, and demonstrate the ability to groom people

• Candidates with strong credit /prepaid card type of experience / background are preferred
Key Skill(s)

About Company

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients' HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.

Our Vision and Mission

At the core of the HEAD​START​ way is our vision to be the number one job provider in the Philippines and in Asia.

In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.

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