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Keywords / Skills : Training and Development, Training Manager, Learning & Development

5 - 10 years
Posted: 2019-01-04

Customer Service/Call Centre/BPO
Other Customer Service
Posted On
4th Jan 2019
Job Description
  • Develop Training Framework & drive learning programs and strategy for the site. 
  • Establish key performance indicators and be accountable to ensure trainings continuously improve. 
  • Create Internal training programs and maintain quality of training deliverables across functions within the site. 
  • Identify and building training system that can scale to meet our ambition growth needs 
  • Collaborate with global partners to drive overall learning strategy and ensure continuity in learning approach across functions, sites and locations. 
  • Take ownership of and execute Training needs analysis, development & delivery of courses 
  • Source and review external training vendor providers and programs to meet organizational learning objectives and requirements. 
  • Build repeatable processes and standards to scale learning operations & work with Corporate Talent Acquisition teams to create a global learning framework. 
  • Collaborate with global partners to drive overall learning strategy. 
  • Ensure training programs align with organizational goals, review training and related materials, select the delivery format, and conduct train-the-trainer sessions. 
  • Manage a team of trainers and learning specialists responsible for training execution, administration & instructional design responsibilities. 

Required Qualifications: 
  • 7-10 years professional experience in Learning, Training and/or Organizational development. 
  • Experience delivering trainings, handling people & trainers, and working within a matrix organization. 
  • Excellent training facilitation skills and extensive knowledge of learning theory. 
  • Strong and adaptable problem-solving skills with prior experience in change management & transformation. 
  • Ability to understand technology and bridge the gap between technology and people 
  • Proven track record of delivering high quality training programs with an ability to see the bigger picture. 
  • Excellent communication skills, both written and verbal. 
  • Comprehensive skills in Microsoft Office products, Word, PowerPoint & Excel. 

About Company

TeleDevelopment Services, Inc has been assisting clients to plan, manage and succeed
in achieving their global outsourcing ambitions for almost 25 years.
As a pioneer in the international BPO community, TeleDevelopment has played a key
strategic role in the establishment and growth of more than 450 contact center-based
organizations around the world.
The company’s long and deep-rooted experience in the BPO sector has created many
long-lasting partnerships with captive businesses and outsourced service providers
alike, all of whom have benefitted from the wide range of industry-related services
TDS provides:
 Outsourcing/Offshoring – from service agency referral to complete management
of the outsourcing process from RFI process through selection to implementation
and steady state management and everything in between.
 Consulting – supporting start-up operations through market entry analysis,
vendor selection, implementation support and process development through to
performance management, productivity enhancement, quality assurance,
operational audits and turnarounds, training and large-scale recruitment.
 Shared/Managed Services - providing HR and Operations support such as (but
not limited to) HR administration, HR compensation and benefits, payroll admin,
vendor management support etc.
 Training – training and development solutions for all contact center-related
positions including award-winning telephone-related selling, customer service and
management skills development.
 Healthcare – training and exam review for medical coding and billing, clinical
nursing and Healthcare Information Management.
 Management & Staffing Recruitment – recruitment of call center management
personnel on a contract or permanent basis.

Address: 35th Floor, Robinsons Equitable Tower ADB Avenue, Ortigas Center Pasig
City, Manila, Philippines 1605
Tel. No/s: (US) +1-888-788-4441
(PH) +632-631-82-30

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