communication with all the clients of an Australian modeling agency. She will be responsible for
assisting the Event Manager in achieving KPI’s and targets to ensure a successful Event. Part of the
responsibilities is to update the clients' databases and following through with sales, respond to emails,
completing data entry and general administration when required.
- Complete all lead calls required to reach or get above your daily KPI.
- Ensure that you’re reaching a paid conversion from your calls of 40% or higher for our 1 day event and 15% or higher for the 3 day event
- Use of a positive tone and clear communication whilst on the phone to ensure that all clients are spoken to sincerely.
- Enter and update the account’s databases and write notes so that the client's needs can be met.
- Answer all questions that the account’s clients may have to the best of your ability, notify your Event Administrator if you’re unable to answer their questions.
- Follow all call scripts created by the account
- Use clear and concise language so that other staff can easily see notes on the client's progression through the account’s systems.
- Update databases to reflect the client's status within the NFQ/NF’s event.
- Inputting client information into the account’s databases.
- Send relevant information to completed calls and respond to emails where required
- Ensure that you’re prepared for all meetings/huddles that you’re required to attend
- Must have completed at least 2 years of Bachelor’s or Associate’s degree in any course
- At least minimum of 1-2 years of telesales and customer service or pure telesales experience in the BPO industry
- Experience working in an Australian account is a plus
- Must have excellent oral and written communication skills
- Strong customer service skills; cool-tempered and able to take feedback from clients
- Able to motivate self and complete tasks efficiently; ensuring that all customer calls are completed daily
- Can work independently but also within a team
- Previous experience with CRM tools or MS office is preferred
- Organized, confident, and has a keen eye for details
- Compassionate toward empowering young women and interested in inspiring young model aspirant
- Helper at nature; willing to go above and beyond what is required to ensure client satisfaction
- Amenable to work in BGC in a Morning shift (9:00 AM - 6:00 PM)