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Telecaller / Telemarketing / Telesales / Outbound

Keywords / Skills : Telemarketer, Telemarketing, Telesales, Tele Marketing Executive, Telecaller Female, Telephonic sales, Voice Calling

3 - 10 years
Posted: 2019-06-05

Nationality
Philippines
Industry
ITES/BPO
Function
Sales/Business Development
Role
Telesales
Education
Bachelors
Degree
Diploma
Posted On
5th Jun 2019
Job Description
Company:

The client is the newest and most dynamic addition to the serviced apartment-hotel industry in Sydney, Australia.

Job Description:

• Call existing customers and find out accommodation requirements

• Communicate effectively by phone and email

• Deliver prepared sales talks, reading from scripts that describe hotel services, in order to persuade potential customers to book a room/reservations

• Contact businesses or private individuals by telephone and offer hotel services

• Explain hotel services/facilities and rates, and answer questions from customers

• Telephone or write emails to respond to correspondence from customers or to follow up initial sales contacts

• Up sell additional services/rooms as need arises.

• Report weekly sales goals and objectives

• Understand hotel systems including PMS and CRM/Zoho

• Obtain customer information such as name, address, and payment method, and enter bookings/reservations into the PMS

• Record names, addresses, bookings and reactions of prospects contacted

• Adjust sales scripts to better target the needs and interests of specific individuals

• Market Research to develop warm leads

• Vet lead list for warm and cold leads

• Identify prospects that fit the target demographic

• Keep track of sessions with clients - until we get an automated system for this.

• Work out payment arrangements with clients and keep track of payments

• Understands ways to have specific tasks automated - ie. schedule reminders, event reminders, follow-ups, etc

Skill Set:

• Previous working experience as outbound sales for 3 to 4 years

• Excellent interpersonal skills

• Persuasion

• Active listener

• Service oriented

• Self-motivated and results driven

• Negotiation

• Knowledge on PMS, Zoho CRM and other softwares

• Excellent computer skills

• Must have hotel sales background

• Preferably female candidate

• Excellent English communication skills (written and spoken)

• Willing to work part time 4 hours a day - AU Time Zone

• Amenable to start immediately

Skill Set:

• Call existing customers and find out accommodation requirements

• Communicate effectively by phone and email

• Deliver prepared sales talks, reading from scripts that describe hotel services, in order to persuade potential customers to book a room/reservations

• Contact businesses or private individuals by telephone and offer hotel services

• Explain hotel services/facilities and rates, and answer questions from customers

• Telephone or write emails to respond to correspondence from customers or to follow up initial sales contacts

• Up sell additional services/rooms as need arises.

• Report weekly sales goals and objectives

• Understand hotel systems including PMS and CRM/Zoho

• Obtain customer information such as name, address, and payment method, and enter bookings/reservations into the PMS

• Record names, addresses, bookings and reactions of prospects contacted

• Adjust sales scripts to better target the needs and interests of specific individuals

• Market Research to develop warm leads

• Vet lead list for warm and cold leads

• Identify prospects that fit the target demographic

• Keep track of sessions with clients - until we get an automated system for this.

• Work out payment arrangements with clients and keep track of payments

• Understands ways to have specific tasks automated - ie. schedule reminders, event reminders, follow-ups, etc

Must Haves:

Please only apply for this role if you have the following home office requirements:

• Stable internet connection of at least 1 MB/s and a backup plan

• Quiet room to work with no distractions or background noises whatsoever

• Up to date computer system with a minimum of Windows 7 or Mac OS X

• Perfectly working headset and webcam

Personal characteristics we require:

• Must be highly punctual

• Must be able to communicate problems and solutions effectively

• Must always have a great attitude and willing to learn



About Company

Virtual Coworker

Virtual Coworker provides home-based Filipino professionals the opportunity to expand their careers and skill-set by working for global companies; primarily in Australia and the US. We offer competitive salaries and an excellent work-life balance. If you’re hardworking and have a great attitude, apply now to join our ever growing Virtual Coworker family!


Connect with us!

http://www.virtualcoworker.com.ph/
www.facebook.com/virtualcoworker
ph.linkedin.com/in/virtualcoworker/
https://twitter.com/Virtualcoworker


More about Virtual Coworker
https://www.youtube.com/watch?v=gLkofv0VJVs
https://www.youtube.com/watch?v=bfO05Cd8RzM


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