Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
  • Occupations:
    Other Information Technology
  • Industries
Technology Analyst (Unix/SQL)
Work location: Ortigas

Work schedule: Night shift schedule, 24/7 on-call schedule

Required knowledge: UNIX, Oracle SQL 
Required Skills And Abilities
  • Highest level of responsibility and engagement, understanding priorities and urgencies in a production environment, team player
  • Strong problem solving and analytical skills, ability to look for and find creative solutions to problems
  • Constantly show initiative in finding solutions and optimizing existing processes and routines, be self-directed and able to adapt readily to fast-paced change
  • Strong written and verbal communication skills — in both technical and non-technical environments
  • Strong interpersonal skills
Required Experience
  • Support of production environment (Operations) a must
  • Background in Telecommunications and/or Billing Operations an asset
Job responsibilities:
  • Support various application and processes in a production environment that runs 24/7 and maintain their stability
  • Identify issues in a timely manner (as per SLA), manage incident resolution and root cause analysis
  • Utilize problem-solving skills to resolve production issues quickly and accurately
  • Conduct and manage impact analysis of issues and recommend solutions
  • Maintain ongoing and proactive communications with internal and external teams
  • Report on production issues in a timely manner, create tickets/defects for every issue to track it and log incidents in Incident Log
  • Must be available for 24x7 on-call schedule
  • Must always be available during night shifts

Apply today – all you’ll need is a smart phone, we’ll provide the rest!

About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.