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Technical Support Specialist

Keywords / Skills : Technical Support, Customer Support, Tech Support, TSR, Technical Support Executive, Technical Support Engineer, Helpdesk, Desktop Support, IT Helpdesk, TSA, TSE

1 - 10 years
Posted: 2018-11-28

Job Description
Overview:


As a Technical Support Specialist of Search Engine Billing, he will act as frontline team member who will ensure that clients’ concerns and questions are attended to and addressed in a timely manner. He will provide billing support services and will handle all customers’ inquires about the products of the customers in the US. Support will to the clients will be provided through voice and chat.

Requirements:
  • Completed at least 2 years of vocational course (any course, no back subjects) 
  • At least 1 year call center experience handling billing and technical support 
  • Good communication skills 
  • Can handle advanced troubleshooting issues 
  • Basic computer and internet navigation skills 
  • Willing to work at BGC, Taguig in our search engine client
  • Has NBI clearance, PhilHealth and SSS document 
  • Can start ASAP
Visit us at 5th floor, Market! Market! site anytime from 2:00 PM to 7:00 PM during weekdays (except holidays) and look for Chic Arellano in the reception area. Bring your updated resume and a valid ID.


About Company

A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate
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