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Technical Support Specialist (iV)

Keywords / Skills : Technical Support Specialist (iV)

1 - 4 years
Posted: 2019-06-16

Industry
Recruitment/Staffing/RPO
Function
IT
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
16th Jun 2019
Job Ref code
9116618
Job Description
Job Description :

Technical Support Specialist
Eastwood Libis QC
Shifting Schedule | Most likely night shift
We are seeking an Technical Support Specialist to provide assistance with operational aspects of the business on a Full-Time basis. In addition to weekly hours, flexibility will be required to work weekends and some Public Holidays during the year.

The successful applicant will be passionate about providing excellent phone and email support, will enjoy working in a small team environment and have a can-do attitude. Applicants should also be highly competent with technology as well as possess good time-management and problem-solving skills.
KEY RESPONSIBILITIES
Provide client support and issue resolution via E-Mail, phone and other electronic mediums as required.
Obtain a general understanding of systems, applications and operations related to company offered services.
Client product and customer order fulfilment.
Loading/Staging proprietary software and hardware for Client use.
Document User Guides and provide operational training and ongoing support post deployment to clients in the use of systems and applications via E-Mail and phone
Review and comprehend business requirements and functional specifications.
Liaising with Technology team and Client management team recommending solutions for discovered issues and adaptation of existing programs to meet users' requirements.
Work collaboratively with each member to assist in the general development and operation of the business.
Manage operational deployment to new clients, including engaging key clients to ensure deliverables are met on time.
QUALIFICATIONS:
Able to work independently and efficiently to meet deadlines.
Able to promptly answer support related email, phone calls and other electronic communications.
Self-motivated, detail-oriented and organized.
Experienced with hardware and software issues/support.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Tourism, travel or hospitality experience highly regarded

About Company

Sourcefit, an ISO 9001:2008 certified business process outsourcing (BPO) company based in Manila, Philippines, provides custom offshore staffing solutions. The company was founded in November 2006 for the purpose of undertaking development of mobile-phone related applications. As its capacity grew in 2007, the company was approached by a Fortune 500 telecom industry partner to provide process consulting and content moderation services on an outsourcing basis. In 2008, Sourcefit again expanded and began offering services to industries beyond the telecom sector. We currently offer BPO services to a wide range of companies in the IT, Direct Marketing, Banking, Hospitality, Retail, Telecom, Transport & Logistics, Accounting & Finance, Construction, Mining, Travel, Marketing & Advertising, and Journalism industries and we occupy offices in the CyberOne Building in the Eastwood Cyberpark in greater Manila. The company was founded by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both on the client side and as a provider. The company is growing steadily but adheres strictly to a policy of close, personal service for each of our clients. Above all, we endeavor to make sure each of our clients feels they can command our undivided attention as we provide them with a customized solution that not only fits their business needs, but also delivers maximum process optimization. We aim to be the premier choice for offshore staffing solutions for Small and Medium Businesses worldwide. Visit our Recruitment office from Monday to Friday, 9am to 5pm with your resume and valid ID. Our offices are at the 21st Floor, CyberOne Bldg, Eastwood Cyberpark, 1110 Bagumbayan, Quezon City.
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