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Technical Support Specialist for Largest Search Engine

Keywords / Skills : Technical Support

1 - 6 years
Posted: 2019-04-12

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
12th Apr 2019
Job Description
Overview:

As an Operations CSR III for our search engine client, he will act as frontline team member who will ensure that clients’ concerns and questions are attended to and addressed in a timely manner. He will provide technical support services and will handle all customers’ inquires about the products of the customers. 

Requirements:

At least 2 years in college (any course, no back subjects)

At least 1 year call center experience handling billing account
Good communication skills

Can handle advanced troubleshooting issues

Basic computer and internet navigation skills

Willing to work at BGC, Taguig

Has NBI clearance, PhilHealth, Pag-IBIG, and SSS documents

Visit us at 5th floor, Market! Market! site anytime from 11:00 AM to 6:00 PM from January 7 to 18, 2019, look for Jenessa Acebo and don’t forget to mention that you are applying for Google Account

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.

40 Full-Time position(s) available.

Key Skill(s)

About Company

A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate
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