Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Metro Manila / NCR
  • Job Type
    Full Time, Employee
  • Job Category:
    IT
  • Occupations:
    Technical Support Engineer
  • Industries
    ITES/BPO
TECHNICAL SUPPORT SPECIALIST
GENERAL RESPONSIBILITIES:
  • Provide new and existing customers with world-class customer service experiences via email as the 1st point of contact with the client for concerns on the following:
  • Service status
  • Account information
  • Memory usage
  • Load balance
  • Ticket follow-ups
  • Provide basic technical support for any issue customers experience and walk customers through to a solution
  • Respond to requests for technical assistance via email and diagnose and resolve technical software issues
  • Effectively resolve customer queries in a considerate, accurate and timely manner
  • Use critical thinking skills to answer and solve inquiries and problems, always looking to achieve immediate resolutions as applicable
  • Effectively multi-task; quickly responding to requests in addition to other current tasks being performed
POSITION REQUIREMENTS:
  • Minimum of at least three (3) years of direct technical support experience in a fast-paced, high volume professional work environment
  • Experience in providing support for the following is required:
  • Cloud infrastructure
  • Build configuration
  • Development technology
  • Knowledge and skills in the following are an advantage:
  • Terraform
  • Linux
  • GIT
  • Scripting
  • Basic security
  • Load balancing 
  • Must be confident in providing resolutions by following a structured workflow
  • Highly motivated individual with high energy, passionate about customer service
  • Unparalleled problem solving and critical thinking skills
  • Must possess an excellent mastery of the English language both oral and written
  • Ability to demonstrate strong interpersonal skills and appropriate empathy in difficult situations
  • Computer proficiency in Microsoft Office suite, as well as thorough internet research abilities
  • Ability to perform in a fast-paced environment, subject to rapid change and uncertainty
  • Must be willing to work on UK after business hours
  • Graveyard shift as a Full-Time Employee
  • Bonifacio Global City, Taguig City  
 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.