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Technical Support Representative

Keywords / Skills : Technical Support Representative, TSR, Technical support executive, Technical support, Tech support, customer service

1 - 4 years
Posted: 2019-09-24

Customer Service/Call Centre/BPO
Other Customer Service
Posted On
24th Sep 2019
Job Ref code
Job Description
Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.As a Technical Support Representative, you will deliver customer service to the customers and clients. You are also expected to:
Provide an excellent customer service assistance to clients
Enjoy a set of Industry-leading benefits
Get paid while in training
Experience a set of global opportunities
Grab not a job, but a promising career

Its easy to get this global career! You must only have:
Finished at least 2 years in college (or High School Graduate + work experience)
Excellent English written and verbal communication skills
Good knowledge of computers
The ability to take the initiative to continuously enhance product, quality and technical skills
The ability to support customer concerns via phone or email

About Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at
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