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Technical Support Representative
Sorry, This job is expired.
Technical Support Representative
Sutherland Global Services Philippines, Inc
Keywords / Skills :
Technical Support Representative, TSR, Technical support executive, Technical support, Tech support, customer service
Metro Manila / NCR
1 - 4 years
Posted:
2019-09-24
All Jobs by this Recruiter
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service
Posted On
24th Sep 2019
Job Ref code
9537569
Job Description
Job Description :
You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Technical Support Representative, you will deliver customer service to the customers and clients. You are also expected to:
Provide an excellent customer service assistance to clients
Enjoy a set of Industry-leading benefits
Get paid while in training
Experience a set of global opportunities
Grab not a job, but a promising career
Its easy to get this global career! You must only have:
Finished at least 2 years in college (or High School Graduate + work experience)
Excellent English written and verbal communication skills
Good knowledge of computers
The ability to take the initiative to continuously enhance product, quality and technical skills
The ability to support customer concerns via phone or email
Key Skill(s)
Technical Support Representative
TSR
Technical support executive
Technical support
Tech support
customer service
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About Company
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
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Additional Comments
$job_href->{'title'}
Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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