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TECHNICAL SUPPORT REPRESENTATIVE - HARDWARE - OPEN TO GRAD OR UGRAD

Keywords / Skills : TECHNICAL SUPPORT REPRESENTATIVE, TSR, Technical support executive, Technical support, Tech support, troubleshoot

2 - 5 years
Posted: 2019-12-02

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
2nd Dec 2019
Job Ref code
583543
Job Description
Job Description RESPONSIBILITIES: Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.
Job Qualifications TO QUALIFY:

Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Others), or equivalent.
No previous work experience required.
Good English communications skills are required.
Applicants must be willing to work in Quezon City, Marikina City, Pasig City, Makati City, Mandaluyong City, Pasay City, Muntinlupa City or Paranaque City.

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