Job Title: Technical Support Engineer (Japanese-Speaker)

Job Summary

Company
Satellite Office Solutions Pty Ltd
Industry
• Engineering & Design • ITES/BPO • IT/Computers - Hardware & Networking • IT/Computers - Software
Location
Metro Manila / NCR, Other - Philippines
Job Category:
IT
Years of Experience
3 - 5 years
Function
IT
Education
Bachelors/ Degree, Diploma, ITC/NTC/Vocational
Posted On
15th Jun 2020

Job Description:

RESPONSIBILITIES:

  • Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
  • Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
  • Provide ideas and assist with the creation of documentation and training material for external and internal Support Center content
  • Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers
  • Stay familiar with all of client's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry
QUALIFICATIONS:
  • Minimum 4+ years of strong Tier 1 level Technical Support and Customer Service experience.
  • Ability to handle high volume of tickets, phone calls, and chats.
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience.
  • Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.
  • Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members.
Other areas of interest:
  • Experience with H.323 and SIP protocols from a hardware and network standpoint.
  • Experience and knowledge of PBX systems are highly desirable
  • Network experience (CCNA certification or equivalent).
  • Administration of Exchange, Office 365, or Google Apps email and calendaring tools.
  • Active Directory federation and Single-Sign-On administration.
  • Experience managing a virtualized infrastructure.
  • Programming experience, including mobile app development with SDKs, REST API usage, and HTML/CSS.
  • Experience in administration of any of the following: Learning Management Systems and Learning Tools Interoperability (LTI), InfusionSoft, Marketo, Salesforce Pardot, Ontraport or other marketing tools.

 
About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.