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Technical Operations Engineer

Keywords / Skills : Technical Operations, Technical Operations Head

5 - 10 years
Posted: 2019-08-13

Job Description
Content of the job 

• Review service deployment plans and coordinate optimization

• Approve deployment, servicing and escalation process for vendor

services

• Monitor inventory levels for devices related to the requirements

including device servicing history, disposal and replenishment

• Manage device inventory per deployed location and coordination of

routine maintenance checks

• Review and optimize Incident Response (IR) process, including

monitoring, alerting and escalation processes

• Evaluate vendor performance with turn-around-time metrics and

coordinate service improvements

• Daily alignment with vendor against agreed operational service level

agreement

• Update and maintain technical documentation associated with

processes and procedures (run books)

• Client escalation handling on a per-need basis

• Collate and review all technical servicing reports, performance reports,

and incident reporting

• Routine reporting of inventory, and vendor servicing quality and

performance for stakeholders

Know-how
required 

• 5 years working experience in technical operations

• Strong vendor management skills to ensure proper technical

coordination across the business

• Strong project management, problem solving, analytical and

organizational skills

• Knowledgeable in MS Office applications, including MS Excel

• Fluent in English and Filipino


About Company

A recruitment outsourcing company catering services to different IT, Telco, and other multinational companies.
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