Email: firstname.lastname@example.org To inquire text: 0917-802-2723 For faster processing look for Lally
● At least high school graduate ● Knows how to use a computer ● Can start ASAP ● Must be able to speak English
● Answer incoming calls and/or respond to customer’s emails ● Manage and resolve customer complaints ● Sell products and place customer orders in the computer system ● Identify and escalate issues to supervisors ● Provide product and service information to customers
Online applications and walk-ins are welcome! Bring 2 copies of your resumé and a valid ID. We are ready to accommodate you WEEKDAYS from 9:00AM to 5:00PM. Address: 20th Floor, Unit 2004, 139 Corporate Center, 139 Valero Street, Salcedo Village, Makati
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases