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Team Leader

Company Name Confidential

Keywords / Skills : Team Leader, Team manager, TL, TeamCoach, Group leader, Team handling, Supervisor, Back Office

5 - 8 years
Posted: 2019-03-21

Nationality
Philippines
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Supervisor/ Team Leader
Trainer
Education
Bachelors
Degree
Posted On
21st Mar 2019
Job Description
Responsibilities:  
  • Communicate effectively with the stakeholders
  • Conducts team meetings to update members on best practices and continuing expectations
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Communicate deadlines and sales goals to team members
  • Manage and communicate the schedule of the team
  • Liaise with staff members regarding staff purchases 
Requirements:
  • Experience using Microsoft Navision (RTC version) is a plus 
  • Good written and verbal communication skills 
  • A strong customer service focus


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