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Team Leader for Australian Insurance Campaign (Eastwood) 7230

1 - 4 years
Posted: 2019-02-12


Posted On
12th Feb 2019
Job Ref code
Job Description
Job Description :
  • Process Mapping, documentation
  • Procedure / Knowledge writing
  • Creation of training materials
  • Training the staff
  • People Management
  • Manage individual performance, determine root cause of under performance and ensure corrective action
  • Manage and report statistics to clients
  • Regular conference calls with clients
  • Ensure awareness amongst all staff of the business of the common goals
  • Assist with recruitment including interviews
  • Driving a team to ensure high performance, exceeding KPIs
  • Lead recruitment activities including interviewing

  • +3 years experience as a Team Leader
  • Experience in Financial Services (Insurance) / Professional Services preferable with exposure to customer and staff processes and procedures
  • Experience in Australian Financial Services Banks, Insurance highly desired
  • Experience in Offshoring/Outsourcing company
  • Experience in a start-up is desired
  • Strong Customer Focus
  • High attention to detail
  • Good analytical skills.
  • Strong Excel skill a must.
  • Able to think outside the box, think analytically, generate insights and strong problem solving skills.
  • Proven track record of delivering high quality results
  • Ability to work to tight deadlines and short turnaround times
  • Strong presentation skills, highly skilled in Powerpoint, excellent writing skills, basic Marketing understanding
  • Excellent stakeholder engagement and communications skills.
  • Ability to work autonomously

About Company

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID: Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Ortigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | MOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City |

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