We are looking for an experienced, self-driven and motivated Team Leader!
Successful candidate is responsible to train, motivate and manage agents to ensure all goals (including tasks, project deadlines) are met; Procedures are followed and routinely provide directions to agent on what to do and how to improve. He/she is also expected to conduct regular call monitoring and review for the purpose of quality assurance, coaching and training. Other responsibility includes providing planned improvement actions for both management and agent performance.
• Completed Bachelor's degree, preferably with a degree in Business Management or Communications
• With strong command of the English language both written and oral
• Excellent knowledge in computer applications specifically MS Office
• 1-2 years of relevant experience is an advantage although fresh graduates are welcome.
Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients' HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.
Our Vision and Mission
At the core of the HEADSTART way is our vision to be the number one job provider in the Philippines and in Asia. In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases