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Systems Security Manager

Keywords / Skills : Security Systems

3 - 13 years
Posted: 2019-02-04

Security Analyst
Posted On
4th Feb 2019
Job Description
Position Summary

Manages (deploy, maintain, improve) the Information Security Compliance & Risk Management Program to TELUS International's various geographies, campaigns/programs/lines of business in support its core business of Business Process Outsourcing (BPO), Contact Center Outsourcing (CCO), and Information Technology Outsourcing (ITO).

Responsible for ensuring security systems are working properly, and security controls are in place.

Responsible for evaluating and recommending security systems and controls. Manages the day-to-day operations and performance of the IT Security group.

Functional Responsibilities:

Manage the Information Security Compliance & Risk Program:

Deploy, maintain, and improve the Information Security Compliance & Risk Processes (education, risk assessment exercise)

Partners and/or advice Management and/or the Customer on the assessment and definition of the risk tolerance levels;

Partners and/or advice Management and/or the Customer on the acceptance of specific information security risk event based upon impact analysis;

Partners with Management and/or the Customer to minimize and control identified information security risks through monitoring of implementation of controls

Supports the business ensuring compliance to agreements and standards required by the industry; and, by identifying, assessing and overseeing the mitigation of Information Security Risks;

Develop, implement; and improve an Information Security Compliance & Risk Assessment scorecard

Reports on matters that warrant the attention of Management. The reports must include, as a minimum, exceeded risk tolerance levels and unacceptable business practices.

Manage the Information Security Risk Assessment Process:

Familiarize and integrate standards and client requirements

Develop, implement, review, and assess an inter-company Risk Assessment Process

Collect and collate Risk Assessment Results

Conduct the Risk Assessment reviews in a structured and periodic cycle

Integration / Onboarding of Existing Programs into the Unified Compliance Framework and Adherence.

Required Technical Skills:

Certified in Risk and Information Systems Control (CRISC)

Certified Information Systems Auditor (CISA)

Certified Information Security Manager (CISM)

Certified in the Governance of Enterprise IT (CGEIT)
Key Skill(s)

About Company

A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate
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