Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
  • Occupations:
    Security Analyst
  • Industries
Systems Security Manager
Position Summary

Manages (deploy, maintain, improve) the Information Security Compliance & Risk Management Program to TELUS International's various geographies, campaigns/programs/lines of business in support its core business of Business Process Outsourcing (BPO), Contact Center Outsourcing (CCO), and Information Technology Outsourcing (ITO).

Responsible for ensuring security systems are working properly, and security controls are in place.

Responsible for evaluating and recommending security systems and controls. Manages the day-to-day operations and performance of the IT Security group.

Functional Responsibilities:

Manage the Information Security Compliance & Risk Program:

Deploy, maintain, and improve the Information Security Compliance & Risk Processes (education, risk assessment exercise)

Partners and/or advice Management and/or the Customer on the assessment and definition of the risk tolerance levels;

Partners and/or advice Management and/or the Customer on the acceptance of specific information security risk event based upon impact analysis;

Partners with Management and/or the Customer to minimize and control identified information security risks through monitoring of implementation of controls

Supports the business ensuring compliance to agreements and standards required by the industry; and, by identifying, assessing and overseeing the mitigation of Information Security Risks;

Develop, implement; and improve an Information Security Compliance & Risk Assessment scorecard

Reports on matters that warrant the attention of Management. The reports must include, as a minimum, exceeded risk tolerance levels and unacceptable business practices.

Manage the Information Security Risk Assessment Process:

Familiarize and integrate standards and client requirements

Develop, implement, review, and assess an inter-company Risk Assessment Process

Collect and collate Risk Assessment Results

Conduct the Risk Assessment reviews in a structured and periodic cycle

Integration / Onboarding of Existing Programs into the Unified Compliance Framework and Adherence.

Required Technical Skills:

Certified in Risk and Information Systems Control (CRISC)

Certified Information Systems Auditor (CISA)

Certified Information Security Manager (CISM)

Certified in the Governance of Enterprise IT (CGEIT)

Apply today – all you’ll need is a smart phone, we’ll provide the rest!

About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.