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Systems & Network Administrator (NOC Technician)

Keywords / Skills : NOC Operation, System Administrator, Network administrator

2 - 3 years
Posted: 2019-03-20

Industry
ITES/BPO
IT/Computers - Hardware
IT/Computers - Software
Function
IT
Role
System Administrator
Education
Bachelors
Degree
Posted On
20th Mar 2019
Job Description
Key Responsibilities 
• Other duties may be assigned. These duties are representative of the duties and skills required, but all personnel may be required to perform duties outside of the normal responsibilities from time to time, as needed.
• Shift work on a 24/7 Network Operations Center
• Monitor and handle tickets in the system assigned to our team
• General system troubleshooting
• Utilize all available internal and vendor resources to identify and resolve issues within customer service level agreements and expectations
• Intermediate Server (Windows and Linux), Network and Hardware troubleshooting
• Handling technical issues including but not limited to, restoral of configuration, troubleshooting with field technicians for Firewall’s, L2 Network Switch’s, and AP’s
• Handling of Wireless Security events at a basic level
• Whitelisting and un-whitelist for customer’s equipment
• Staging and Guest WIFI activation for customer systems
• Complete scheduled intermediate level maintenance, management and network administration activities on servers, network devices or other infrastructure appliances
• Track progress and resolution of incidents in ticketing system with accuracy and well documented notes
• Communicate effectively with Internal and External customers
• Knowledge management; create and/or update internal documentation


REQUIREMENTS

• 2+ years working in an enterprise call center, NOC or equivalent supporting IT Infrastructure and Network technologies that includes administration, support and implementation of servers, networks, databases and storage assets.
• Positive attitude and strong interpersonal skills (will be in direct contact with users)
• Strong Initiative, organizational skills and detail oriented
• Ability to collaborate and work well in and with teams
• Punctuality and schedule adherence

Fundamental understanding of concepts
• Solid knowledge and experience supporting Windows Server 2003, 2008 R2, and 2012
• Fundamentals of Server Virtualization
• General networking knowledge (IP connectivity, routers, switches, VPN) 

Additional technical Skills

IT Infrastructure support and experience in one or more of the following technology areas is a plus:
• Application troubleshooting background
• Data Network: Cisco switches, routers and firewalls
• Voice Networks
• Wireless LAN experience
• Servers: Unix, Linux
• Server Virtualization
• Storage: SAN/LAN, Data Protection
• Security Infrastructure
• Messaging Services: Exchange, SMTP
• IT Certifications a plus – Any specific Certs
• Hardware troubleshooting


About Company

Established in June 2005. In the past thirteen years, we have expanded operations in Mandaluyong (Edsa Central), to include 500 employees in every aspect of our operation.

PCM is one of the fastest growing direct marketers of technology solutions for business, government agencies, educational institutions, and consumers.

PCM is committed to offering high-quality and cost-effective healthcare plans, financial programs and other benefits as we strive to assist in the physical and mental well-being of our employees.

Come grow with us today, Learn about our exciting pace of growth and development. Stay up to date in the world of business and consumer technology. It's dynamic and challenging.

If you're a winner now, or on your personal road to success, the team PCM is waiting to hear from you!

Reach for the stars with us!
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