Troubleshoot and provide Tier 2 and Tier 3 technical support to associates and clients.
Troubleshoot system problems such as mail delivery issues, routing issues, server issues
Build scalable processes and improve service delivery systems within our organization
Active Directory modification and resolution of issues
Responding to and resolving issues raised by our monitoring system.
Logically following a troubleshooting process and finding resolution using online resources
Installing, configuring and troubleshooting third party application issues
Working knowledge in areas of network management and administration including system configuration, setup, troubleshooting, planning, designing and implementation.
Working knowledge of Internet, e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed environments.
Working knowledge of Microsoft OS: 2008/Win 7, Apple OSX, Microsoft Office, VPN & Remote Access.
Knowledge of Tier 1 – Tier 3 Storage Systems such as DAS, NAS and SAN, including Dell Storage Solutions such as Equallogic and Compellent.
Experience with Remote Desktop Solutions (Citrix XenApp, RDS and VMWare View).
Knowledge of Networking: Routing, Firewalls and Switching with Cisco, Juniper or Fortinet.
Preferred but not required: Working knowledge of UNIX/Linux; shell scripting, cron processes, init scripts, mount tables, rpms, permissions and general trouble shooting.
A deep conceptual understanding of Windows Server Systems and Virtualization
4 year degree or tech certificate and 2 years of technical support experience OR comparable training with 3 years technical support experience
Advance Active Directory Skills (If your knowledge of active directory extends to user modifications, please do not apply)
A mature approach to working independently and a personable attitude to working in a team environment
Strong English verbal and written communication skills required, including the ability to explain technical concepts in non-technical terms to clients and staff
A responsible attitude to life and work. The ability to take ownership of tasks received
Open to work on a rotating schedule, weekends, or even holidays
Amenable to work in Eastwood City, Libis, Quezon City
Sourcefit is a Business Process Outsourcing (BPO) company based in Manila Philippines, focused on providing Custom Offshore Staffing Solutions.
Sourcefit is a dynamic, quickly-growing outsourcing solutions provider offering customized services for select,high-end international clients. We are committed to providing our clients with vision,innovation,and dedication, but we realize that above all what we are offering is our TEAM. We understand that the Sourcefit team is our most important asset and we place top priority on making Sourcefit an exciting, rewarding and fun place to work.
At Sourcefit, we not only offer outstanding benefits such as healthcare, but also a promise to help you to realize your vision and potential. We have an aggressive internal promotion plan and continuing education and certification assistance. Contact us and together let’s discover how a great team can help you to be all you can be.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases