Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
  • Occupations:
    • Software Engineer/Programmer • System Administrator
  • Industries
    • IT/Computers - Hardware & Networking • IT/Computers - Software
Systems Administrator Specialist
Provides 24x7 Tier III operational support for a variety of server systems in all environments supported by the MDS Infrastructure Management team. Responsibilities include system monitoring, troubleshooting, implementing patches and scripts, implementing backup and recovery strategies, reviewing documentation, providing technical support and resolving incidents and performance problems.

Works on small to medium enterprise projects using well-defined practices and solving diverse problems with instruction from peers or other teams.

Job Description

- Provide second level support from various constituencies. Investigate and troubleshoot issues.

- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

- Perform daily systems monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.

- Review system and application logs, and verifying completion of scheduled jobs and tasks.

- Provide second level diagnosis and remediation of issues.

- Install, rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. -

- Provides monitoring and troubleshooting support of enterprise server systems.

- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

- Provides input on standards relating to server technology, architecture and processes (security, performance, backup and recovery, etc.).

- Review system design, architecture and process standards for completeness and supportability, and to foster continuous learning and technical development.

Additional Job Description

Work Experience

Minimum of 5 years systems administration experience

Apply today – all you’ll need is a smart phone, we’ll provide the rest!

About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.