Seeking an intellectually curious problem solver to join our fast-growing team as a Systems Administrator. In this role, you will support customer requests, troubleshoot service incidents, manage customer IT systems, and have the opportunity to participate in project engagements. If you enjoy using technology creatively, overcoming complex technical challenges, and working as part of a team with some of the best people in the industry, then New Signature is the place for you.
A qualified applicant must be interested in building expertise in the following technologies:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases