Candidates must possess at least a Bachelor's degree in Computer Science or equivalent. At least 2 years experience as a Systems Administrator. Has experience as a Systems Admin both for Windows and Linux-based platforms. Knowledgeable of networking standards and protocols.
Has experience in VMWare, Vsphere, and NetApp storage CCNA certification is a plus
Willing to be assigned in Eastwood Libis, Quezon City
Responsibilities: Server build and installation Back-up, restore and recovery process Monitoring trend analysis and capacity planning Security control Maintenance and Optimization Problem diagnosis and resolution Change and Release implementation Development, review, and revision of server-related documents Implementation and enforcement policies
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases