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Support Center Analyst (Servicedesk)

Keywords / Skills : Windows Environment, Outlook, MS Office, Remedy, Network Connection, Citrix, Troubleshooting, Software and Hardware Installation, Active Directory

2 - 8 years
Posted: 2018-10-12

Nationality
Philippines
Industry
IT/ Computers - Software
Function
IT
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Posted On
12th Oct 2018
Job Description
Responsilibities:
As a Support Center Analyst at NNIT Service Support Center in the Philippines, you will handle incoming calls from NNIT customers globally. You will handle incidents and service requests ranging from end user logon problems to functional support to business units.

The focus will be on getting the problem solved within the first contact. The support will be provided in English for the customers’ global organizations.

Qualifications and Expereince:
As a Support Center Analyst, you have a good understanding of Windows environment, Outlook/MS Office, Remedy, network connections, Citrix, remote control, troubleshooting, software and hardware installation. It will be an advantage if you either have previous experience in 1st or 2nd level IT support or an education in IT.

Being focused on results you are constantly pursuing and achieving personal and work related goals. You have excellent customer service skills and ability to deal with customers in a professional and efficient manner. As well as good time management and prioritization skills you also have the ability to multitask effectively. High energy level and having a drive for support are expected.

A major part of your responsibility will be to communicate support related solutions to different audiences from technical subject matter experts to executives. Speaking and writing skills in English (minimum CEFR B2 level or IELTS 5.5 - 6.5 band score) are essential.

Skillsets critical to the role:
  • Good understanding of Windows environment, Outlook/MS Office, Remedy, network connections, Citrix, remote control, troubleshooting, software and hardware installation. 
  • Basic Active Directory (User Management) and File Sharing. 
  • Speaking and writing skills in English minimum CEFR B2 or Berlitz Level 8 – nice to have. 
  • Let’s indicate base IT skills and at least 1 year experience working as Service Desk/Technical Support. 


About Company

NNIT is a fast-growing IT company with ambitious goals and a strong specialization in IT for life sciences.

You’ll work in agile teams with other passionate people in a culture with room for independent thinking and individual responsibility.

We supply IT services to large enterprises that demand high levels of quality and security, and we take on the responsibility for our clients' IT as if it were our own. We live our values every day, so you should be able to see yourself in them.

We are: Conscience driven. Value adding. Open and honest.

Mission
We are passionate people building winning teams with our customers.

Vision
Our guiding light
Our vision is our guiding light - the goal that is always in our sights. We have chosen to use our vision to establish some very specific goals.
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