Established in 2001, iSphere Global was built around the principles of excellence from day one and only the best in the industry were accepted to be the core of this rapidly evolving business with an impressive list of client engagement.
The company objective has always been to be the best in the field of service provision for payment systems and associated risk management systems and our level of expertise has grown exponentially to meet this goal.
iSphere is dedicated to providing all our clients with the right services using dedicated professionals in the right locations at the right price. Located in Melbourne, Singapore and Manila, iSphere offers cost effective design, project management, build and test for well established payment systems.
Engagement models are flexible to meet our client’s existing infrastructure and methodologies whilst providing strong consultancy to assist clients in realizing success with a more tangible ROI. iSphere actively promotes professional development programmes and works hard to maintain current knowledge of legislative and compliance demands. We enjoy a wide and varied industry contact structure enabling better-informed solutions and options.
If you are looking for the right style of outsourcing partner, with scale, experience, scope and expertise then iSphere Global should be your first choice.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases