Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
    IT
  • Occupations:
    Other Information Technology
  • Industries
    IT/Computers - Hardware & Networking
Sr. Incident Management Associate
Responsibilities:
  • Work in a team environment 
  • Detect incidents/problems using various monitoring tools 
  • Lead collaboration of internal and external IT teams to recover services 
  • Provide status updates and written reports for customer, management and executive teams 
  • Determine correct escalation path and ensure adequate support is provided in a timely manner 
  • Assist in the continuous improvement of TELUS Command Centre processes and procedures 
  • Take ownership of all outages until service is recovered 
  • Participate in Change Management review and be the approver for emergency changes 
  • Perform daily operational tasks as required 
  • Accountable for follow up actions with various resolver teams after each incident where applicable



Apply today – all you’ll need is a smart phone, we’ll provide the rest!

 
About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.