Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Other - Philippines
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
    IT
  • Occupations:
    Business Analyst
  • Industries
    IT/Computers - Software
Sr. Business Analyst - Problem Management
• Develop and deliver Post-Incident Review Documents and weekly content related to these Post-Incident Reviews

• Facilitate post-incident review (PIR) workshops and work with key stakeholders to document action items resulting from network, corporate system or other events

• Create lesson plans that TELUS team members can leverage to learn more about action items and key learning’s from network, corporate system or other incidents

• Manage the day-to-day operations related to PIRs on daily incidents

• Support and contribute to monthly reporting conducted by Problem Management team

• Collaborate and liaise with teams across the Reliability Center of Excellence and others as required to determine which incidents have superior tuition value to share across TELUS

• Implement process improvements across the business to improve effectiveness of our operations and the reliability of our network

• Develop materials for the Learning for Reliability program, the training program to encourage conversations about reliability across operational areas of the business



Apply today – all you’ll need is a smart phone, we’ll provide the rest!

 
About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.