Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Metro Manila / NCR
  • Job Type
    Full Time, Employee
  • Job Category:
    IT- Hardware/Telecom/Technical Staff/Support
  • Occupations:
    Technical Support
  • Industries
    ITES/BPO
SQL Application Support
POSITION OVERVIEW


The SQL Application Support works together with our Support, Implementation and Development teams to write and execute SQL queries for a variety of business needs. The SQL Application Support should have strong written and spoken English and be able to manage large amounts of emails and chat messages, addressing them in a timely and prioritised manner.

ROLE RESPONSIBILITIES



• Deal with highly sensitive information in a secure and appropriate fashion.

• Manage large amounts of emails and chats messages, developing a sense of priority and responding to them in a timely manner.

• Identify internal and external customer needs, clarify information, develop solutions in

• SQL and communicate with the Development team on confirming and executing these.

• Build sustainable relationships and engage customers by frequently going the extra mile.

• Meet personal/team qualitative and quantitative targets.

• Document and maintain SQL query sets.

POSITION REQUIREMENTS

• At least one year working with SQL in a commercial environment.

• Strong written and spoken English.

• Conversational skills.

• Ability to think through an issue and resolve it in an effective way.

• Customer centric focus.

• Ownership and problem-solving skills.

• Ability to multi-task, set priorities and manage time effectively.

• Familiarity with systems such as Zendesk or Jira would be advantageous.

• GraphQL experience would be great but is not a requirement.

• Amenable to work in the morning shift, temporary work from home with a permanent work location in Bonifacio Global City, Taguig City

 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.