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Speech Analyst

 
4 - 5 years
Metro Manila / NCR
 
 

Job Description

  • The position requires an understanding of speech analytics, file structures, IT tools, and statistics in order to assess opportunities effectively. Responsibilities:
    • Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights
    • Works with IT to address problems with automated processes that support the speech analytic platform
    • Provides ongoing speech category design
    • Serves as a subject matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis for the Speech Analytics Quality platform
    • Ability to determine opportunities through analysis of current or future trends
    • Weekly/monthly reporting to management and business units
    • Structures an analytical approach to finding and solving core business problems seeking to advance the current efforts or processes
    • Clearly articulates thoughts and ideas in oral and written presentations
    • Contributes creative ideas to conduct thorough analysis to estimate risk/reward
    • Assists other users with data analysis as needed
    • Serves as a point of contact for external companies whose files must adhere to a required formatting convention
    • Diligently capturing combinations of keywords & phrases within the system for optimal configurations performance

Company Information/ Profile

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireTheALife.

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Industry

ITES/BPO

Functional Area

Customer Service/Call Centre/BPO

Role

Admin/ Data Processing

Employment Type

Full Time, Employee

 
 

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