10 years of progressive work experience in designing, implementing and leading successful technology/product-oriented business solutions focused on optimizing business value and process, and business applications and platforms; Management Consulting, BPR, or equivalent
IT/Telco industry experience Results Oriented
Expert-level experience with Microsoft Office programs (Word, Excel, Access, PowerPoint, and Outlook) and visualization tools (Visio).Strong writing skills and the ability to document business needs and requirements, business processes, and business options rapidly, clearly, and effectively
Experience in Unix/Linux shell scripting, Informatica, Talend, DataStage, etc.
Knowledge in big data hadoop solutions (HDFS, Hbase, Hive, Pig, Map Reduce, Spark, Kafka, Sentry, Flume, Zookeeper, YARN, Sqoop, SQL, and related technologies)
Must be willing to work in BGC Taguig, Makati City
At WeSupport, we understand the business world particularly in the information technology. We take care to understand your requirements and equally match them with our experienced individuals in order to obtain an excellent end product. Everyone is competent - assessed, interviewed and referenced so you get an expert technical staff committed in providing the best quality service in the IT world. For years now, WSI has been reaping trust and confidence from our numerous clients. We had already deployed more than hundreds of IT-skilled consultants to date:
o Solutions Architect o Business Area Analysts o Technical Business Analyst o System Analysts o Software Engineers o Application programmers o Quality Assurance Engineers / Testers o Technical Document Analysts o Document Support and o PM/SPOC that oversees the entire project
WSI takes pride in the completeness and aptitude of its core personnel. It is for this very reason that we had achieved huge successes in every project that we undertake.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases